Privacy Policy

This Privacy Policy describes how Socketlink (“we,” “our,” or “us”) handles your information when you use our WebSocket service. We are committed to protecting your privacy and ensuring that your data is safe.

1. Information We Collect

When you subscribe to our WebSocket service, we collect your billing information, including the payment details processed via Razorpay, and the email address you provide during registration. We also issue an API key that you can use to connect to our WebSocket servers.

2. How We Use Your Information

We use your information primarily to process your subscription, issue your API key, and provide access to our WebSocket servers. Your billing information is securely processed via Razorpay for payment purposes. We do not share this information with third parties unless necessary to process the payment or as required by law.

3. Cookies

We use cookies and similar technologies to enhance your experience on our website. This includes the use of Google Analytics to collect information about your usage of the site to help us improve our services. Google Analytics may use cookies to collect data on website usage and report on trends. You can opt out of Google Analytics by installing the browser add-on available at opt out of Google Analytics.

4. Payment Information and Razorpay

We use Razorpay as our payment gateway to process subscription payments. Razorpay securely handles all payment transactions, and we do not store any sensitive payment data. Your subscription fees will be charged according to the plan you select, and any payment disputes or refund requests should be directed to Razorpay.

5. Refund Policy

In case of a refund request, please contact our support team. Once the refund is approved, it will be processed through Razorpay, and the credited amount may take up to 5-7 business days to reflect in your account.

6. Data Security

We employ industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal obligations, or operational requirements. Any changes will be communicated on our website, and the updated policy will be effective immediately upon posting.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us.